Frequently asked questions

General

Where is the Retrodorm located?

The Retrodorm is located in the Luolavuori district. The address of the accommodation is Virvoituksentie 3 A, B or H, 20720 Turku. The office is located in the B-wing.

How many tenants live in each floor and how are the common rooms shared?

In the A- and B-wings, each floor houses 10-17 tenants. In the H-building, there are only 5 persons per floor. The kitchen, showers, laundry room and the common room are shared between the tenants of each floor in the B-wing. The A-wing is similar to the B-wing except the all the tenants in the A-wing share the same laundy room. In the H-building, the floor's tenants share the kitchen, the common room and the shower, but the laundry room is shared with all the tenants like in A-wing.

I wish to live on a female-only floor. Is this possible?

Please let us know immediately, preferably already in your application, if you wish to be located on to a girls-only floor! The 2nd floor of the H-building is for girls only, and may house up to 5 girls who wish to stay in a female-only dorm.

However, if we do not receive any requests for a girls-only floor, then the 2nd floor of the H-building will be a mixed-gender floor. This is why it's so important that you let us know as early if possible, if you wish to be located on a girls-only floor.

Application process

Who can apply?

We usually reserve rooms for exchange students only. If there are any left-over rooms, we may also accept foreign researchers or interns for university positions. However, all the rooms normally get filled by exchange students for the autumn term. In the spring, we have fewer applications.

Could you make me a contract for a shorter stay?

No, we make our lease contracts for a fixed period: for instance in the autumn, the date the lease contract expires is 31.12. If you want to leave before this you will still be charged the rent of the rest of the year. In case of not arriving at all or leaving shortly after the arrival the deposit payment can be used to cover the expenses of reserving the room.

When do I know if I get an offer from Retrodom or not?

Application process always takes time due to the large amount of students applying every semester. We also need to wait for the universities to complete their application period for exchanges. We will always send letter of acceptance or rejection for everyone who applied, so please wait patiently for the application process to end.

Rent

How much is the rent?

285 €/month. The only exception is August; if you had requested in your application a rental period starting on 15.8., on August you will only pay half of the month. However, this is an exception, and if you arrive after 15.9., you will still be charged the full amount for September! Also for example if you leave before 15.12., you have to pay the full month's rent in December.

Could I pay in cash?

No, unfortunately paying in cash is not possible in Retrodorm's office, because your payments are going to the City of Turku’s billing address and not directly to Retrodorm. Neither it is possible to pay by using a credit card.

Could I pay more than one month’s rent at a time?

You may pay your rent either monthly, or all at once. Please note that you will need to inform us before moving in, if you want to pay all of your rents at once!

What happens if I do not pay my rent?

We understand that sometimes the rent is delayed because the tenant has had trouble opening up a bank account, or has accidentally used a faulty reference number or an account number. If your payment does not show in our billing, we will send you a reminder note and request that you make the payment, and send us the receipt of the transaction immediately after. However, if you still neglect the reminder and refuse to pay the rent, we will notify your university. Please also note, that if a student does not settle his outstanding invoices, we will no longer accept any students from his home university as our tenants. So please keep in mind, that should you fail to pay your rent, you are also depriving other students from your home university the possibility to stay with us in the future.

What is included in the rent?

Water and electricity fees are included in the rent. Additionally, there is a wifi free of charge. There are no other regular payments to be made.

Rooms

Could I have a room with a private toilet?

All rooms in the Retrodorm have a private toilet, except for our 9 twin rooms which have a shared toilet (but you will only need to share it with the person you are staying with, usually a good friend or a partner).

Do the rooms have Internet?

Yes, Retrodorm offers tenants a connection free of charge. You will get the WiFi details upon moving in.

Does a cleaner clean my room?

No, the cleaner only cleans the common rooms, such as the kitchen and the hallways, but you are responsible for cleaning your own room, also when moving out!

Moving in

How do I get my key?

You will need to inform us of your date and time of arrival as soon as possible. Retrodorm’s office's opening hours you can read from the home page. If your arrival time is outside office hours, you will need to contact your tutor and arrange for them to book a time with the Retrodorm staff, for picking up your key in advance. In other words, it’s essential that we know when you’re arriving to give you proper instructions regarding your arrival arrangements.

Can I change my room or the building where I’m living?

No, unfortunately we do not re-assign rooms, except under extreme circumstances (for instance if there’s a sudden, serious problem with the room that we can’t fix immediately, like water damage).

What is the deposit payment?

The deposit payment is 285 euros and it must be paid before you arrive to Retrodorm. You will receive further instructions with the acceptance letter. The deposit payment can be used to amortization of a debt (such as unpaid rent, unpaid door opening, unpaid false fire alarms etc.) or for the repair/cleaning/lost furniture costs that are due to tenant’s actions or negligence. In case of not arriving at all or leaving shortly after the arrival the deposit payment can be used to cover the expenses of reserving the room. The deposit will be refunded to the tenant's bank account when the lease agreement has ended and the room has been inspected and the key given back to the landlord.

If you have non-urgent questions, please submit them by e-mail: retrodorm@turku.fi

For tenants:

Retrodorm's phone: +358 40 673 1251

Janitor's phone: +358 44 907 2519
Check the janitor's working hours from the Tenant's guide

Janitor's emergency phone for evenings and weekends:
+358 50 383 0079 (For defects that require immediate action only)

Key service (evenings and weekends) AVARN Security company: +358 2 2624 999 Check the prices from the Tenant's guide

National Emergency number (Police, Ambulance, Fire department) 112

The Retrodorm Virvoituksentie 3 FI-20720 TURKU FINLAND E-mail: retrodorm@turku.fi Tel: +358 40 6731251 TURKU MUNICIPAL PROPERTY CORPORATION OF THE CITY OF TURKU